Free pick-up point delivery from €59
Clear information to receive your Provençal treats, track your parcel and know your rights after purchase.
To a pick-up point or straight to your door: find the delivery methods offered when you order.
Collection at a pick-up point
from €3.65 depending on the weight of the parcel
Choose the pick-up point offered when you order and find your tracking information once the parcel has been shipped.
Home delivery
from €8.00 depending on the weight of the parcel
To receive your order directly at home, select Colissimo at checkout.
Hand delivery
free in Draguignan (83300)
For a delivery address in Draguignan (83300), your order is handed to you in person. You can pay online or, on delivery, in cash or by bank card.
* Free delivery to a pick-up point from €59 in mainland France (excluding Corsica). The final options and amounts are summarised before payment.
After shipping, you can find the transport information and the tracking number when available.
Find your reference in your order confirmation.
Your order is being prepared with the greatest care.
The carrier’s tracking becomes available after shipping.
Follow its journey to the pick-up point or to your home.
Have you changed your mind or run into a problem with your order? Here are the essential steps.
For most online purchases, you have 14 calendar days from receipt of the product to exercise your right of withdrawal, without having to justify your decision.
Legal exceptions exist, in particular for certain personalised products and sealed goods that cannot be returned for hygiene or health protection reasons once unsealed.
Give your order reference and the reason for your request in the contact form. To exercise your right of withdrawal, your statement must be unambiguous.
Go to the contact formThe return address is given in article 8 of our terms and conditions of sale.
Contact us as soon as possible, attaching photos of the item and its packaging if needed. Rights arising from legal guarantees remain applicable regardless of the right of withdrawal.
Report a problemWhen a withdrawal is exercised in accordance with the law, the refund is made within a maximum of 14 days from notification. It may be deferred until the goods have been recovered or proof of their dispatch received.
The refund is in principle made by the same payment method, unless expressly agreed otherwise. For return costs and any supplements related to the delivery method, the legal conditions and the terms and conditions of sale apply.
Read the terms and conditions of saleFind answers to the most frequently asked questions about your orders, delivery or payment.
Read the FAQMondial Relay to a pick-up point and Colissimo to your home. In France, allow from €3.65 to a pick-up point and from €8.00 for home delivery, depending on the weight of the parcel. In Draguignan (83300), local delivery is free, by hand, within 24 working hours.
For local delivery in Draguignan, choose “Pay on hand delivery” at the Payment step: you pay in cash or by bank card when the order is handed to you.
From €59 of purchases, for delivery to a pick-up point in mainland France (excluding Corsica).
Check the tracking, then contact us with your reference. The date or time frame announced when you ordered remains the contractual reference.
Write to us from the Contact form, giving the order reference and attaching photos if possible.
